I need reassuring. Customers are already posting photos of empty shelves. Why didn't we have a plan for this kind of disruption? And what do we say to vulnerable Crisis City residents who rely on our stores?

You're right to be concerned. We're activating contingency plans and working with city partners to prioritise supplies for those who need them most. Our comms team will provide regular updates throughout the day.

Some customers say we haven't communicated at all. Will you commit to a daily briefing so people know what to expect?